Returns & Refunds
When to return a product
You are entitled to a replacement, credit or refund where a purchased item has a fault, such as:
- when it is faulty;
- wrongly described; or
- different from a sample displayed on our website when purchased by you.
We are not required to replace your product if you simply change your mind.
Damaged or Faulty Items
In the event that your purchase is faulty on delivery, please email us within 7 days of receipt of goods,at firstname.lastname@example.org, providing the following information:
proof of purchase
outlining fault in product
Return freight will be organsied once we have received the above information & verified fault. Please do not send goods back without contacting us.
Liaising with the manufacturer
For some product assessments you may have the option to liaise directly with the manufacturer or their repair agent. Our store team members can provide you with the relevant manufacturer contact details.
Products assessed as having a minor fault will be repaired by the manufacturer and returned to you within a reasonable time. We will offer a refund or replacement if the product is assessed as having a major failure.
In the event that you are unhappy with an item purchased, please contact us immediately at email@example.com
Should items require return the following applies:
proof of purchase
outlining why goods require returning
items must be in original condition with all original packaging to enable re-sale (damaged items will not be refunded!)
return freight is at the customers cost
items must be returned within 7 working days
Should all of the above be met, we will give you a full refund of the cost of goods only, within 30 days.
In some cases a refund, replacement or repair may not be offered if you:
- damage the product item or substantially modify the product;
- misuse the product contrary to user instructions or packaging labels; or
- simply change your mind.